Refund policy
Return & Refund Policy
Cancelling Your Order (14-Day Right)
If you are in the EU, you may cancel your order for any reason within 14 days of receiving it. You do not need to give a reason.
To cancel, email support@thestandardclo.com with your order number and your name. We will confirm and send you the return address.
Once you have told us you are cancelling:
- Send the goods back within 14 days.
- We refund you within 14 days of receiving the goods back, or of receiving proof you have sent them — whichever comes first.
- We refund the price plus standard outbound delivery. Return shipping is your responsibility unless the item was faulty or incorrect.
- Items must be in a condition that reflects normal inspection. You may try an item on; you may not wear it out. We may reduce the refund to reflect handling beyond this.
This right applies to all items, including sale and discounted items.
Returns Outside the 14-Day Window
After 14 days, we accept returns for items that are faulty, damaged on arrival, or not what you ordered. See below.
To qualify, the item must be unworn, with original tags, and in its original packaging, with all parts and components included. Hygiene-related items must be clean.
Incorrect or Defective Items
If you receive the wrong item, wrong colour, wrong size, or an item that arrives damaged:
- Email support@thestandardclo.com with your order number and clear photos of the item received.
- Once verified, we will send the correct item at no cost, or issue a full refund — your choice.
- You do not pay return shipping. In most cases you do not need to return the item at all.
We aim to confirm within one business day.
Exchanges
To exchange an item, contact us within 14 days of delivery. We will send the return address. Once the item reaches us, we will dispatch the replacement or issue a refund. Return shipping is your responsibility unless the item was faulty or incorrect.
Sale Items
Items purchased during promotional events, flash sales, clearance events, or with any discount applied are considered sale items.
Sale items are not eligible for refunds unless the item received is:
Defective or damaged upon arrival.
Incorrect (a different item than what was ordered).
Returns based on sizing, fit, style preference, change of mind, or quality preference are not eligible for a refund on sale items.
If the size is not suitable, we may offer a size exchange, subject to stock availability. Where appropriate, we may also offer a partial refund or store credit as a goodwill gesture. These resolutions are provided at our discretion and do not constitute an entitlement to a refund.
By completing your purchase, you acknowledge that you have reviewed and agreed to our Return & Refund Policy, including the terms applicable to sale items.
Delivery
If your order has not arrived within 25 days, contact us and we will refund or resend.
Some orders are delivered to a local pickup point rather than your address. Check your tracking history before assuming an order is lost.
Refunds
Refunds are issued to your original payment method within 14 days. Your bank may take a further few days to show it.
If something has gone wrong with your order, please contact us before contacting your bank — we can almost always resolve it faster.
Contact
Returns address is issued on request. Please do not return items to the sender's address on the parcel — this will delay your refund.